At A Weathered Penny we strive to ensure you are perfectly happy and satisfied with your purchases, however, If you are unsatisfied with your purchases, for whatever reason, A Weathered Penny will accept returns for an exchange of goods or offer a refund on the terms that:
* The item is unworn.
* Item MUST be returned in its original packaging.
* Email firstname.lastname@example.org within 7 days of receiving your goods to authorise a refund or an exchange. Please where possible add a picture so we can access the problem if faulty.
Please note that earrings are non-refundable, for hygiene reasons.
Postage is also non-refundable. In this situation, the items will be returned at your own cost. As postage is non-refundable, refund will be issued for the product only.
To proceed with the process of refund or exchange, you must email us at email@example.com within 7 days of receiving your goods to arrange a refund or exchange if preferred/available. Requests for replacements/exchange or refund will not be considered after 7 days. Products that are sent back without authorizing an exchange or refund may not be resolved.
Feel free to post your items back in the same parcel box or envelope. Due to our jewellery being delicate pieces, please ensure that the parcel is wrapped appropriately to prevent breakage when in transit. Where ever possible, please use the original parcel packaging. This will normally be a jiffy bag that has a bubble wrap layer. If this has been discarded of, please ensure the item is wrapped carefully whilst it’s making it’s journey back to us. Returned products that have been damaged or worn will be returned back to you or refunded.
When returning an item, the goods are your responsibility until it reaches us, therefore, it is extremely important and essential to obtain proof of postage or use a service that provides a tracking number (e.g. Recorded Delivery- we will not pay for the service on your behalf) as the refund may not be issued if we do not receive the item due to it being lost in the post. We will not be held responsible for items lost in the post during return transit. Upon receiving the returned items, A Weathered Penny will then issue a refund via Paypal or send out the exchanged item within 5 working days.
These are A Weathered Penny refund policy. You are agreeing to these terms and conditions when you are purchasing from A Weathered Penny.
During the Christmas period we will have an extended Christmas returns policy. Any products purchased from November 10th until December 18th can be returned up until January 14th for a full refund, provided the products are eligible for return.
Under the Sale of Goods Act 1979. You must return an item as faulty within 6 months of purchase. Do this by notifying A Weathered Penny by email (firstname.lastname@example.org). However, after 6 months, you will need to prove that the fault was present at the time of sale and is not due to ware and tare, before a refund or replacement will be granted.