you exchange or refund?
At AWP we want you to be really happy and
satisfied with your purchases. However, If you are unhappy with your purchases,
for whatever reason, A Weathered Penny will accept returns for an exchange of
goods or offer a refund on the terms that:
* The item is unworn.
* Item MUST be returned in its
* Email firstname.lastname@example.org within
7 days of receiving your goods to authorise a refund or an exchange. Please where possible add a picture so we can access the problem if faulty.
Please note that custom products such
as earrings (for hygiene reasons) are non-refundable.
Postage is also
non-refundable. In this situation, the items will be returned at your own cost.
As postage is non-refundable, refund will be issued for the product only.
To proceed with the process of refund
or exchange, you must email us at email@example.com
within 7 days of receiving your goods to arrange a refund or exchange if
preferred/available. Requests for replacements/exchange or refund will not be
considered after 7 days. Products that are sent back without authorizing an
exchange or refund may not be resolved.
Feel free to post your items back in
the same parcel box or envelope. Due to our jewellery being delicate pieces,
please ensure that the parcel is wrapped appropriately to prevent breakage when in transit.
Where ever possible, please use the original parcel packaging. This will
normally be a jiffy bag that has a bubble wrap layer. If this has been
discarded of, please ensure the item is wrapped carefully whilst it's making it's journey back to us. Returned products that have been
damaged or worn will be returned back to you or refunded.
When returning an item, the goods are
your responsibility until it reaches us, therefore, it is extremely important
and essential to obtain proof of postage or use a service that provides a
tracking number (e.g. Recorded Delivery- we will not pay for the service on your behalf) as the refund may not be issued if we
do not receive the item due to it being lost in the post. We will not be held responsible for items lost in the post during
return transit. Upon receiving the returned items, A Weathered Penny will then
issue a refund via Paypal or send out the exchanged item
within 5 working days.
These are A Weathered Penny refund
policy. You are agreeing to these terms and conditions when you are purchasing
from A Weathered Penny.
Under the Sale of Goods Act 1979. You must return an item as faulty within 6 months of purchase.
Do this by notifying A Weathered Penny by email (firstname.lastname@example.org).
However, after 6 months, you will need to prove that the fault was present at
the time of sale and is not due to ware and tare, before a refund or
replacement will be granted.